Gambling Help Hotline

Play Responsibly

While most people gamble for enjoyment and entertainment, there are some people for whom gambling is a problem that can cause financial and personal distress.

We are committed to providing a safe environment for lottery players to buy and manage their lottery entries online and do not encourage excessive gambling or extending yourself beyond your financial means. If you feel that your gambling is no longer fun, please seek assistance.

Self-Assessment

Gambling Help offers various tools to check on your spending:

• Take a quiz with the Self-Assessment Tool.
• If unsure about weekly spending on gambling activities, use their Gambling Calculator to find out.

Gambling Assistance

If you feel that you or a family member may have a problem with gambling, we strongly encourage you to call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national organisation that offers free and confidential counselling and referral services, 24 hours a day, seven days a week.

To view services in your state, visit services in your state.

Customer Support

Our agents can assist you with options for restricting the spending on your account. Our team can be contacted via phone 1300 188 911, chat, or [email protected]. They can set up various restrictions on your account:

Spend Limits

You can set up a spend limit on your account to assist with restricting your weekly spend on tickets. To set up these limits, log into your account and navigate to the My Account section > Spend Limits. If you need help to set up a limit, you can also contact our Customer Support team.

Self-Exclusion

If you wish to exclude yourself from using our service, please contact our Customer Support Team and request self-exclusion.

• A self-exclusion lasts for 12 months.
• Any unplayed eligible tickets are canceled, and the deposit returned.
• Your account will need to be ID verified to ensure any remaining prizes can be withdrawn to your nominated bank account.
• You will receive an email confirming your self-exclusion.
• Once your self-exclusion period is completed, you can request to have your account reviewed. You will need to write to our Gambling Liaison Officer at [email protected].

Lottery Odds

The odds for each game are displayed on the play page. This page shows the odds of winning each division, how to play the game, and view the draws. Our Help Centre also contains useful information on the odds for all our Lotto games.

ID Verification

Purchasing via our channels is prohibited for individuals under 18. We employ a range of initiatives to validate members’ identities and age, and it is a requirement of membership to provide identification when requested.

If sufficient identification is not provided promptly, your account may be terminated, and any winnings withheld until you can sufficiently prove your identity and ownership of the account.

You will not be able to withdraw your prizes until you complete ID Verification on your account. It is essential that your account is verified; in some states, ID Verification is required before purchasing. To view the requirements of your state, click here: Why do I need to verify my account?.

Responsible Gambling Code of Practice

As part of our commitment to responsible gambling, we comply with each State and Territory’s Codes of Practice. For more information on your state’s code of practice: